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Mars Report:

Gizmo Project: Great Phone… If You Can Make It Work

Published October 24th, 2006

Gizmo – A free phone for your computer

Gizmo Project VOIP softwareOriginally downloaded 12/8/05. Better than Skype? Only one way to find out, and Gizmo is definitely worth a try. The software is free, of course, but the service is another opportunity to enhance your phone bill. :-)

Gizmo's main window with keyboard showingUpdate 10/24/06. OK, so in July 2006 I installed both Skype and Gizmo on my PowerMac and went about testing them out. I purchased time with both to allow phoning to land lines and cellphones and gave myself 3 months to decide on one of them. In the meantime, other VOIP clients popped up on my radar screen, but thus far I haven’t had time to study them in any depth.

Both Skype and Gizmo have a lot of great features, and since Gizmo is the underdog here I was secretly rooting for it to win me over. However, the simple fact is that after many hours of trying, and after opening and closing a ticket with Gizmo Project support, I have never been able to configure Gizmo so I can hear incoming calls. My outgoing calls appear to be going through, but I can never hear the replies. My phone will ring, but when I pick up, no one (apparently) is there. Gizmo Project support was unable to help, giving me a series of stock troubleshooting tips but not showing any real understanding or interest in my account. So, Gizmo is now going in the “Reject” software pile, and I’m continuing my service with Skype.

Here are the notes I kept on Gizmo during the project.

Pros

Cons

  • Very nice interface
  • Attractive features, easy to use
  • Nice welcome system made setting things up simple and straightforward; for example, Gizmo automatically looked through my Address Book list and located users with existing Gizmo accounts. It then let me also send Gizmo invitations to anyone in my Address Book.
  • Good integration with chat.
  • Gizmo has lots of control for event noises and handling
  • Gizmo puts a menu extra in the menubar (configurable) for status
  • Gizmo supports Growl notifications.
  • Adding a user was easy, and finding users was easy, too.
  • Gizmo is based on open standards and integrates with jabber and other IM standards. Has clients for Linux already (Skype’s is in beta).
  • Gizmo supports Bonjour by default, even on Windows and Linux.
  • Gizmo has built-in call recording.
  • Gizmo has free voicemail, and free conferencing.
  • Minimizes to a nice, tiny interface.
  • Gizmo let me call out, but I couldn’t hear anyone answer. (I think I had to buy credits first, but this wasn’t clear.)
  • Gizmo wouldn’t let me use a custom image as my “avatar”
  • I didn’t try the conferencing, because it looked complicated to set up.
  • I couldn’t locate any other sound packs, nor any information on how to set one up on the Gizmo website/KB/forums.
  • Gizmo tech support wasn’t terribly responsive or helpful, and they were unsuccessful in getting me correctly configured to use Gizmo. I’m hardly a tech-dumb user, so if Gizmo is this hard for me, I hate to think of how a non-geek is going to get it to work on their Mac OS X system.

There’s no great difference between Gizmo and Skype, and the Skype project is clearly much more active than Gizmo. In fact, there have been a dozen new builds of Skype for Mac OS X since July, but only 1 new version of Gizmo. All of this makes the choice pretty clear for me. For my notes on Skype, see the Skype mini-review.

Version as tested: 2.0. (v161)

    
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